Getting Started
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Welcome to the Venera Technologies Documentation Center.
This page is designed to help new users quickly find the resources they need to begin using Venera applications. From here, you can access quick start guides, product documentation, common setup topics, knowledge base resources, and support information.
QCentral as the Application Portal
QCentral acts as the central portal for accessing and managing Venera applications. Instead of opening each product separately, users can sign in through QCentral and access the applications available to their organization from one connected environment.
Through QCentral, users can access products such as Quasar, Pulsar, and CapMate, depending on their assigned permissions. For QC review workflows, QCtudio serves as the viewer application for reviewing results generated by Quasar and Pulsar. QCentral also helps administrators manage users, roles, application access, configuration, analytics, and cross-application workflows.
This makes QCentral the starting point for all Venera workflows. A user may begin in QCentral, launch Quasar or Pulsar to submit and monitor QC jobs, open results in QCtudio for review and collaboration, or access CapMate for caption and subtitle QC workflows.
Quick Start Guides(In Progress)
Use the quick start guides when you are setting up or using an application for the first time.
Each quick start guide provides a short path through the most common first-time tasks, including login, navigation, basic setup, and the first actions users typically perform in each product.
Common Getting Started Topics(In Progress)
The following topics are useful for most new users:
* Understanding User Roles and Permissions * Accessing Available Applications * Common First-Time Setup Tasks
These topics explain how to enter the Venera environment, understand what applications are available to you, and complete the basic setup needed before using product-specific workflows.
Product Documentation(In Progress - Externally linked)
After completing the basic setup steps, use the product documentation pages for detailed guidance on each application.
* [QCentral Documentation](#) * [Quasar Documentation](#) * [Pulsar Documentation](#) * [CapMate Documentation](#) * [QCtudio Documentation](#)
Product documentation includes feature explanations, workflow steps, configuration details, reporting information, troubleshooting topics, and product-specific reference material.
Commonly Used Documentation Resources(In Progress - Externally linked)
The following resources are often useful after initial setup:
* [User Roles and Permission Matrix](#) * [Supported File Formats](#) * [Supported Browsers](#) * [Job Status Definitions](#) * [Common Error Messages](#) * [Global Glossary](#) * [QC Item Glossaries](#) * [Reporting and Analytics](#) * [General Troubleshooting](#)
Use these pages when you need to confirm supported formats, understand job status behavior, look up terminology, review permission requirements, or troubleshoot common issues.
API and Integration Resources(In Progress - Externally linked)
For technical users and integration teams, API documentation is available under each product section.
* [QCentral API Documentation](#) Workflows eventually? * [Quasar API Documentation](#) * [Pulsar API Documentation](#) * [CapMate API Documentation](#) * [QCtudio API Documentation](#)
API documentation includes authentication, API credentials, job submission, job status, result retrieval, report export, webhooks or callbacks, sample code, error handling, and API reference information where applicable.
Knowledge Base
The Venera Knowledge Base provides additional articles, FAQs, troubleshooting guidance, and practical information for common product questions.
Use the Knowledge Base when you need help with:
* Common setup questions * Troubleshooting known issues * Product usage guidance * Workflow tips * Frequently asked questions * Best practices
Support Information
If you cannot find the answer in the documentation or Knowledge Base, contact Venera Support for assistance.
When contacting support, include as much detail as possible so the team can investigate efficiently.
Helpful information may include:
* Product name (Quasar, Pulsar, CapMate, Qctudio) * Product version, if applicable * Organization or account name * User name or affected user role * Job ID or report ID * Template(test plan) name * File format and media details * Error message or screenshot * Steps taken before the issue occurred * Whether the issue is repeatable
Submit a ticket below -
Recommended First Steps
If you are new to Venera applications, we recommend starting in this order:
1. Review how QCentral works as the application portal. 2. Open the quick start guide for the product you need to use. 3. Confirm your login, role, and application access. 4. Review the common first-time setup tasks. 5. Use the product documentation for detailed workflow instructions. 6. Check the Knowledge Base or support resources if you need additional help.
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